Model III FAQs

Model III FAQs

Model III FAQs

02 . 07 . 2018
What comes in the box?
  • Wired Headphones
  • S,M,L silicone eartips
  • S,M,L foam eartips
  • S,M,L wingtip pairs
  • Carrying case
  • 3 ROC stickers
  • Welcome card 
Getting started
  • To begin using your ROC Model III earbuds, simply plug in the end of the 3.5mm cable into the 3.5mm jack on your device. 
Earbud setup
  • Selecting the right size earbud
    • There are S, M, and L size eartips of both foam and silicone. The foam eartips should be squeezed temporarily and held in the ear for a few seconds to form a tight, noise isolating seal.
  • How to change eartip sizes
    • To change sizes, simply remove the eartips by gently squeezing and pulling off the earpiece. Then place the center of the new earbud on the earpiece and press down firmly
  • Selecting the right size wingtip
    • The ROC wingtips are designed to fit snugly in your ear, above your ear canal. Try fitting in the wingtip before attaching to the earpiece to determine the right size.
  • How to put on/change wingtips
    • To put on or change out wingtips, you will need to first remove the earbud from the earpiece. Then slide the wingtip onto the earpiece with the hole aligned with the speaker. Once it is snugly on, reattach the earbud to the earpiece
Caring for your headphones
  • Avoid exposing your headphones to harsh conditions, temperatures and liquids
  • Always pull on the end of the cable to disconnect, rather than the cable itself
  • Store your headphones in the case provided for maximum protection
  • Store in a clean and dry place
How to operate volume and mic buttons
  • Volume up/down
    • Press volume up to increase volume and volume down to decrease volume
  • FF/REW
    • Double press the center button to skip forward to the next song
    • Triple press the center button to skip back to the previous song
  • Pause/Play
    • Press the center button once to pause
    • Press the center button again to play
  • Calls
    • To answer an incoming call, press the center button once
    • To end a call, press the center button once
  • Voice command
    • To use your devices voice command technology, long hold the center button
Product compatibility
  • Model III’s are made to work with most devices that have a 3.5 mm compatible jack, but functionality may vary by device
Troubleshooting
  • Distortion or loss of audio in one or both buds
    • Make sure your 3.5 mm cable is inserted all the way into the jack
    • Check that your audio source is on and working
  • Phone not responding to button presses
    • Make sure your cable is inserted all the way into the jack
    • Vary the speed with which you press on multi-press functions
  • Microphone not picking up sound
    • Make sure your microphone is not blocked by anything
    • Make sure your cable is inserted all the way into the jack

Latest Posts

How long does shipping take?

We try to get your product to you as soon as we can! Shipping times may vary by region, however.
We try to get your product to you as soon as we can! Shipping times may vary by region, however.
02 . 07 . 2018

Which countries do you ship to?

We currently ship in North America and Europe. At checkout, your account should show whether you fall into an area where we offer free shipping. If the website does not allow product to be shipped directly to you, please see our partners Amazon, Lazada, and Tmall to see if they ship to your region.
We currently ship in North America and Europe. At checkout, your account should show whether you fall into an area where we offer free shipping. If the website does not allow product to be shipped directly to you, please see our partners Amazon, Lazada, and Tmall to see if they ship to your region.
02 . 07 . 2018

How long after my order does it take for the product to be shipped?

If you’re within a region we ship to, we will try to have your product shipped within 2 business days unless otherwise stated.
If you’re within a region we ship to, we will try to have your product shipped within 2 business days unless otherwise stated.
02 . 07 . 2018